Bob Hartzog


board position

Member Relations Director


Bob grew up in Spokane and played hockey with SAYHA from the age of five until the age of fourteen, both at the house and the rep level. From 2014 to the present, Bob has been coaching at the 8U level and helping with all of SAYHA's Learn to Play sessions. Many of the Association's players have learned to play hockey, been coached at 8U, or worked with Coach Bob throughout their time with Spokane Youth Hockey.

Bob holds a Bachelor of Arts degree in Hotel and Restaurant Administration from Washington State University, and has spent the majority of his career managing restaurants, or working in home building, remodeling/contracting, or real estate.

Board Position Description

The Member Relations Director will provide excellent customer service to current, as well as prospective, members. The Member Relations Director will build trusted relationships with members, and is instrumental in driving growth and retention initiatives. The Member Relations Director will ensure that members develop positive relationships with Spokane Youth Hockey, and that their experience within our organization is favorable. Working closely with the rest of the Board of Directors, staff and committees, the Member Relations Director will take responsibility for coordinating protocols, procedures, practices and policies around how Spokane Youth Hockey
handles, manages, speaks with and looks after members on a day-to-day basis. The Member Relations Director will coordinate and communicate with Age Group Coordinators and Team Managers, and will obtain regular feedback from members. The Member Relations Director will take an active role dealing with complaints or problems, and will work with team liaisons and other SAYHA personnel to resolve issues in a timely and satisfactory manner.

Board Term

3 years; 2023-2026